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Refund Policy

1. Purpose

This Refund Policy outlines how refunds, credits, and cancellations are managed at Halotherapy. It is designed to be fair, transparent, and compliant with Australian Consumer Law

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2. Change of Mind

Halotherapy does not offer refunds for change of mind, including but not limited to:

  • Deciding not to proceed with treatment

  • Dissatisfaction due to unmet expectations where the service has been delivered appropriately

  • Deciding not to continue with a recommended treatment plan

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3. Services Already Provided

  • Once a service has been delivered (in full or in part), it is non-refundable.

  • This includes situations where outcomes differ from expectations or symptom improvement is less than anticipated.

  • Individual responses to therapy vary and no specific outcomes are guaranteed.

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4. Cancellations & Missed Appointments

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

  • Cancellations made with less than 24 hours’ notice, or failure to attend (no-show), will incur a fee of up to 100% of the appointment cost.

  • Refunds will not be issued for late cancellations or missed appointments.

 

Halotherapy reserves the right to waive cancellation fees at its discretion in exceptional circumstances.

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5. Prepaid Packages & Treatment Packs

  • Prepaid packages and treatment packs are non-refundable.

  • Packages are non-transferable between individuals.

  • Unused sessions may be forfeited if not used within the specified validity period.

  • Where treatment is deemed clinically inappropriate or unsafe to continue, remaining sessions may be converted to a credit at Halotherapy’s discretion.

6. Practitioner-Initiated Cancellations

  • If Halotherapy needs to cancel or reschedule an appointment, clients will be offered:

    • A full refund, or

    • A rescheduled appointment at no additional cost

7. Faulty or Non-Compliant Services (Australian Consumer Law)

Under Australian Consumer Law, clients are entitled to a refund, repair, or replacement if a service:

  • Was not delivered with due care and skill

  • Was not fit for its intended purpose

  • Did not match the agreed service description

Where a failure is deemed major, clients are entitled to a refund. Where the failure is minor, Halotherapy may offer to remedy the issue within a reasonable timeframe.

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8. Credits

  • Where appropriate, Halotherapy may offer a service credit instead of a refund.

  • Credits are valid for 6 months from issue unless otherwise stated.

  • Credits are non-transferable and cannot be redeemed for cash.

9. Exceptional Circumstances

Refunds or credits may be considered on a case-by-case basis in exceptional circumstances, including:

  • Medical escalation requiring urgent care

  • Significant clinical contraindications identified after booking

  • Other circumstances at Halotherapy’s discretion

10. How to Request a Refund or Credit

Requests must be submitted in writing via email within 7 days of the appointment.

Please include:

  • Full name

  • Appointment date

  • Reason for request

Refund decisions will be communicated in writing.

11. Policy Updates

Halotherapy reserves the right to update this Refund Policy at any time. The most current version will be available via the website or on request.

12. Contact

For refund-related enquiries:

Halotherapy
Email: rn.h.earnshaw@outlook.com
Website: halotheray.au

This Refund Policy forms part of Halotherapy’s Terms and Conditions.

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